Ncsw10301 Unable To Download Upd The | Image From Cisco.com Invalid Metadata Trans-id

: Specifically, the download of the ISSU Compatibility Matrix ( comp_matrix.xml ) may fail even if the image itself is retrieved. Service Registration

The error is a common issue in Cisco Catalyst Center (formerly Cisco DNA Center) during Software Image Management (SWIM) operations. This error typically occurs when the platform successfully pulls a network operating system image but fails to parse or download its associated metadata—specifically the ISSU (In-Service Software Upgrade) Compatibility Matrix ( comp_matrix.xml ) . : Specifically, the download of the ISSU Compatibility

Download the image manually from Cisco.com and import it into NCS/NSO using local file reference instead of direct download. Download the image manually from Cisco

Cisco has identified that certain external providers used for metadata APIs occasionally experience sporadic outages, causing this specific "invalid metadata" response. Open a secure web browser and navigate directly

If the automated cloud downloads fail on a fixed version, clear the appliance's proxy cache via the CLI tools and re-enter your Cisco.com smart account credentials under the cloud settings page.

Open a secure web browser and navigate directly to the Cisco Software Central portal.