You may need to use the Service Adjustment Program in the following situations:
You must use a direct USB connection . The program cannot communicate with the printer's internal firmware over Wi-Fi.
If the tool crashes, right-click the .exe file, go to Properties -> Compatibility , and check the box to run the program in compatibility mode for Windows 7 or Windows XP (Service Pack 3) .
is turned on and connected to your computer via a USB cable.
Click the “Initialization” button to reset the selected counters to zero.