Symantec Endpoint Protection Manager | Reset Admin Password [updated]

Go to > All Programs > Symantec Endpoint Protection Manager .

This is the most commonly documented "reset" feature for complete lockout situations. It involves: symantec endpoint protection manager reset admin password

: Edit the conf.properties file in ...\Tomcat\etc and set scm.log.loglevel=FINEST and scm.mail.troubleshoot=1 . Go to > All Programs > Symantec Endpoint Protection Manager

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: Provide the user name and domain (leave blank if not using domains) for the account. Check Email Temporary Password to receive an activation link via email. Update Password symantec endpoint protection manager reset admin password

If you are unable to access the SEPM console or if the above method does not work, you can reset the admin password by updating the SQL database directly.