All traffic between the Customer Module and the Technician’s Console is secured using TLS 1.2/1.3 encryption and optional password authentication, ensuring that sensitive data passing through redirected USB devices remains private.
: Customers run a single executable file without administrative installation privileges. All traffic between the Customer Module and the
The technician must have the USB Redirector Technician Edition installed on their computer. While version 1
While version 1.9.7 has been discontinued, the concepts and workflows documented in this guide remain highly relevant for understanding the fundamental operation of USB Redirector Technician Edition. For new deployments and ongoing technical support, users are encouraged to obtain the latest version of the software, which offers broader operating system compatibility, cross-platform support, enhanced security features, and improved network resiliency. A common approach involves using , a tool
The customer does not need to install the software; the module is portable.
A common approach involves using , a tool that creates a secure tunnel from the technician’s local computer to a public, fixed address. The steps are as follows: