Mukherjee highlights the removal of Muda (waste) to streamline operations, ensuring that every activity adds measurable value to the final customer. Implementing TQM for "Extra Quality" Performance
P. N. Mukherjee’s Total Quality Management (PHI, 2006) is a textbook that integrates TQM concepts, tools and implementation guidance into a coherent, organization‑level model Mukherjee calls a Holistic Management System for world‑class performance. Key topics covered: TQM philosophy and objectives; quality gurus (Deming, Juran, Crosby, Ishikawa, etc.); TQM principles and models; infrastructure and organizational enablers; quality tools (SPC, control charts, Pareto, cause‑and‑effect, FMEA); process capability and acceptance sampling; metrics and results measurement; case studies of Indian industry; and exercises for application. total quality management pn mukherjee pdf extra quality
Quality is the responsibility of everyone, from the executive boardroom to the factory floor. TQM fosters an environment where employees are empowered to identify bottlenecks, suggest innovations, and take ownership of their respective workstations. Process-Centric Approach Mukherjee highlights the removal of Muda (waste) to
Unlike purely theoretical texts, Mukherjee connects TQM with ISO certification standards and TPM pillars (5S, Jishu Hozen). He argues that TQM cannot exist without a clean, organized workplace. Mukherjee’s Total Quality Management (PHI, 2006) is a
His book, often titled "Total Quality Management," is prescribed in major universities (like WBUT, MAKAUT, and various state technical universities) because it covers the syllabus comprehensively while providing real-world case studies specific to the Indian manufacturing and service sectors.