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Open Android Auto settings on your phone, select Customize Launcher , and ensure that CarStream has a checkmark next to it. If it is hidden, move it to the active app list. 2. "No New Messages This Session" Error or Black Screen

Clear the cache and data for both Android Auto and CarStream in your phone's app settings. If version 2.0.6 continues to display a black screen, you may need to update to a newer build of CarStream (such as version 3.x.x or higher) to match your phone's updated Android Auto firmware. 3. Audio Plays but Video is Frozen