Standalone ProSave installations do not always come pre-packaged with the raw firmware image files ( .img or .fwf ) for every single panel. You may need to download the specific HMI panel image sub-packages from the Siemens Support Portal and point ProSave to the directory containing those image files. Conclusion

Due to export controls, you must register for a free account to access the download file.

Note: Certain downloads are subject to export restrictions. Your account may take anywhere from a few hours to a couple of days to be cleared for downloading restricted industrial software. Step 4: Download the Installation Package

This is the most common ProSave communication error. Possible causes and fixes:

Log in with your Siemens Industry Mall or Support account (registration is free but mandatory due to export control regulations). Download the installation executable file. Installation Requirements